Delivery and Returns

Delivery

 

Please see our delivery options below:

 

FREE SHIPPING for all UK Mainland orders (non surcharge areas) over £100

UK FREE SHIPPING MIGHT TAKE UP TO 5 DAYS!

FREE SHIPPING for orders over £250 to Sweden and Finland

 

UPS has a UK delivery surcharge of £20 to Isle of Man, Scottish Highlands and some other post codes, for full list please scroll down!

If you have qualified for free shipping you will get an option in the cart for free shipping in the delivery method drop down box. Please note that the free shipping option might take up to 5 days so if you are in a hurry please select and pay for courier but we still can't guarantee next day delivery! We ship Monday to midday Thursday each week. Orders placed after 12pm on Thursday onwards will be dispatched on the following Monday. Bespoke items such as gas flowed manifolds, engines and build your own looms and cables will need extra time before they are dispatched!

Occasionally the system will caluculate the shipping incorrectly. In these rare instances we will contact you.

 

United Kingdom

We dispatch orders Monday to midday Thursday each week. We use Royal Mail or UPS for our deliveries. Shipping cost is calculated automatically from the weight of your order and start from £3.50. Upon checkout the cart will offer the different shipping options available for your order, and for smaller orders you can select if you would like your parcel to go first or second class post or even courier to speed things up. However we never guarantee next day delivery as anything can happen along the way. Bespoke items like gas flowed manifolds, engines and build your own looms and cables will need extra time before they are dispatched!

Small and lightweight orders within the UK are sent Royal Mail Signed For and requires a signature upon delivery. If nobody's home to sign for the parcel it will be stored at your local post office or sorting office and eventually returned to us if not called for, so please make sure you arrange for redelivery alternatively collect your parcel. Heavy and bulky orders are dispatched via UPS and you will receive a separate email directly from UPS with tracking information.

Some of our products may need a few days preparation, so don't expect next day dispatch. We are also in the hands of courier and postal service for delivery so anything can happen along the way to cause delays. It's also important that you provide as much delivery address information as you can when placing the order (company name, house number, full post code etc) to avoid delays!

There are delivery surcharges for Northern Ireland, Scottish Highlands and Isle of Man. Since these areas are still a part of the UK the cart sometimes generates the incorrect shipping cost but in these cases we will contact you and work out a solution.

Full list of UK post code delivery surcharge (Northern Ireland special tariff £15)

AB37, AB38, AB44, AB45, AB53-AB56, CA18-CA27, HS1-HS9, IM, IV14-IV28, IV30-IV32, IV36, IV40-IV56, IV7, IV9-IV12, KA27-KA28, KW, LA15-LA23, PA20, PA21-PA38, PA41-PA49, PA60-PA78, PA80-PA88, PH17-PH26, PH30-PH44, PH49-PH50, TR21-TR25, ZE

Shipping cost and sales tax (VAT) are calculated automatically from weight and delivery address (country). All shipping address fields must be completed before going through checkout. If you have an EU VAT number you can register and then go into your account area and enter your company details to avoid paying the UK VAT. Please note that this needs to be done before placing your order! For Channel Islands please select Channel Islands, Jersey or Guernsey as your country to deduct the VAT automatically and calculate correct shipping cost. Same goes for Canary Islands so please select Canary Islands as your country!

Sometimes the shipping cost is not calculated correctly; for example if you haven't registered prior to placing the order or there might be a remote area delivery surcharge from the courier. In these rare cases we will contact you via email or phone. Please add a contact telephone number and always use a valid email address so we can get in touch and avoid delays!

 

Europe

For European deliveries we use Royal Mail for lighter parcels so will be delivered via your country's postal service or courier. Prices start from £12. Heavier parcels will be sent UPS with full tracking information. Please note that sometimes there is a delivery surcharge for remote areas. We always try our best to subsidise the surcharge, but for low value orders we simply can't so we will contact you and work out a solution.
 

International

For international deliveries we only use UPS. Sometimes there is a delivery surcharge for remote areas. We always try our best to subsidise the surcharge, but for low value orders we simply can't so we will contact you and work out a solution. Please note when ordering goods to be delivered overseas you might be subject to import duties and taxes once the parcel reaches the specified destination. Any additional charges for customs clearance must be paid by you, we have no control over these charges.

 

If your goods are visibly damaged upon delivery please inform the courier/postman immediately. Any damaged goods must be reported to us within 24 hours. Same procedure for any other delivery problems. 

 

Returns

Please make sure you order the correct part for your bike. You can always phone or email us if you need technical advice!
We offer a 28 day returns policy where you can return the goods it to us in original condition and packaging within 28 days of the invoice/packing list date. All returns have to be accompanied by a copy of the original invoice/packing list. In addition to the 28 day returns warranty customers in the European Union are entitled to a statutory cooling-off period of seven business days. If you change your mind about the goods within this period, please return them to us within 7 days of receipt.
 
Return costs are non refundable for a returned item.
 
If you wish to return goods to us please use the following address:
 
Mortimers of Canterbury Ltd
Woodash Garage
Hammill Road
Woodnesborough
Sandwich, Kent
CT13 0PR
 
 
If we have sent the wrong part or if the part is faulty please contact us via email or phone to work out a solution!

 

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